Shipping & Returns
Returns Policy
RODUCT RETURN Products, not including software products, may be returned for credit within thirty (30) days of shipment as long as the product has not been used and the original packaging is intact and has not been altered. A restocking fee of 25% will be deducted from the credit amount depending on the product involved. Returns that do not meet these criteria will not be accepted. Buyer is responsible for all shipping fees associated with the return.
All Returns Must Be Authorized and an RMA Issued.
RMA’s can be completed and submitted here. For questions or concerns, please contact our Customer Support Team via e-mail addressed to support@indusolamerica.com or call us @ (678) 880-6910. Products that are returned without an appropriate RMA number will not be accepted and returned to the sender at sender’s expense.
Software downloads/products may not be returned.
SPECIAL ORDERS Orders for product that are deemed as non-cancelable or non-returnable by the manufacturer shall be invoiced at the 100% of the order value at the time of order entry. Actual cancellation changes will be determined by the manufacturer based on the costs incurred in labor and materials in fulfillment of the order.
Shipping
Shipping Cutoff Times For Same-Day Shipping, Monday through Friday (EST/USA) Orders (upon module availability) shipping via: UPS Next Day must be received and processed prior to 3:00 PM UPS 2nd or UPS 3rd Day must be received and processed prior to 3:00 PM UPS Ground must be received and processed prior to 3:00 PM UPS Worldwide Saver, UPS Worldwide Expedited, and UPS Worldwide Express must be received and processed prior to 3:00 PM UPS Standard International must be received and processed prior to 3:00 PM UPS 2nd Day Export or UPS 3rd Day Export must be received, processed prior to 3:00 PM Federal Express (all, except Ground) must be received and processed prior to 3:00 PM Federal Express Ground must be received and processed prior to 3:00 PM FedEx International Economy and FedEx International Priority must be received and processed prior to 3:00 PM FedEx Ground Export must be received and processed prior to 3:00 PM DHL must be received and processed prior to 3:00 PM Premium Domestic Service Same Day to be discussed, depending on courier availability Saturday/Sunday Premium Service to be discussed, depending on courier availability
Special Instructions / Order Notes Any order placed via indusolamerica.com that contains "special instructions" or "order notes" may be delayed and may not ship the same day. Those orders must be reviewed by an InduSol America sales person before the order can be processed. The shipping cost on any order will be determined at the time of shipment. All shipments are F.O.B shipping point. Orders are shipped Monday through Friday and in most cases the order will ship the same day, if the order is received before the daily cut-off time (for selected carriers). Shipping method, in most cases, is the customer's choice. Any disputed shipping charges billed to a customer account or consignee billing will be charged to the customer by InduSol America.
Common Freight Carriers - DHL, Federal Express, UPS, U.S. Postal Service. Shipping via other freight carriers must be coordinated with your InduSol America sales representative.
UPS Next Day Early AM - should be delivered around 8:30 AM. UPS Next Day - should be delivered around 10:30 AM or the end of the next business day, depending on location. Delivery times are estimates only and InduSol America shall not be liable for delays.
Shipping Facts All items, excluding Drop Ship Only items, are stocked and shipped from InduSol America’s headquarters in Alpharetta, Georgia. Orders are shipped Monday through Friday with the exception of the days on which the following holidays are observed: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year’s Day.